Knowledgebase

Why do I receive payment reminders if my invoice is paid?

Ongoing email and sms reminders may be sent to you due to one of the following reasons:

  • The payment does not yet reflect on CyberTeQ’s bank statement.
  • Only part payment may have been received.
  • There is another invoice outstanding – please login to your client area to determine which invoice may still be outstanding.
  • The incorrect reference number and beneficiary account number may have been used. Please confirm payment with us.
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