Knowledgebase

Why is my account still reflecting as outstanding, I have made payment?

There are a number of reasons why your account may still be reflecting as outstanding:

  • Your payment may not yet reflect on our bank statement. Please make allowance for transfer delays between financial institutions.
  • It is possible that it was allocated to an older outstanding invoice. You may refer to the automated receipts sent to you for all payment allocations.
  • It is possible that your reference or the account number used was incorrectly. Confirm the details of your payment and then contact CyberTeQ’s Billing Department.
  • CyberTeQ’s policy is that the oldest outstanding invoices are settled first. It is possible that your payment was allocated to an older outstanding invoice. You may refer to your automated receipts to confirm where you payment was allocated to.
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