Knowledgebase

Why have I not received payment reminders via SMS or email?

Keeping your contact details updated (email address and contact numbers) remains the responsibility of our customers. Please use your client area to update your email address or cell number as this information is used to stay in touch with you. If your contact details are updated and you are still not receiving payment reminders, invoices or support ticket replies please ensure that you have whitelisted our domain (@cyberteq.biz) with your email provider.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Can I receive a printable invoice for my payments?

Yes, you can do this in the CyberTeQ.biz Client Area. From there you can view and print any invoices.

How can I update my account details in the client area?

Login in your Client area at https://www.cyberteq.biz/clients/ Go to the "Hello!" --> "Edit Account Details" section in the top menu. Update all your information in the form here. Click on...

How do I access my client area?

You can access your client area through the following URL: https://www.cyberteq.biz/clients/

How do I cancel my hosting service?

Login in your client area at https://www.cyberteq.biz/clients/ Go to the "Services" --> " My Services" option in the top menu. Click in the "View Details" button in the service that you wish...

How do I give certain individuals authority over aspects of my account?

Login in your client area at https://www.cyberteq.biz/clients/ In the top menu bar, in the right side you will see a text "Hello!" click on it and select "Manage Contacts" from the drop down...