Knowledgebase

Categories

Billing (37)

Common issues regarding billing and account setup.

cPanel (47)

Documentation on how to use the cPanel control panel.

Cyber Security (1)

Here are FAQ's and tips on cyber security

Domain Names (7)

FAQ related to the registering of and information pertaining to domain names

Email Tutorials (8)

Step-by-Step Instructions on how to setup your e-mail client

FAQ (9)

Answers to commonly asked questions

Getting Started (3)

Help with common problems

How to Contact Us (1)

These FAQ's will assist you in how we can be contacted.

Installation Guides (1)

Guides on installing common software.

Operating Systems (6)

FAQ and articles related to operating systems

Plesk (0)

Documentation on how to use the Plesk control panel.

Pre-Sales FAQ (26)

Answers to the most frequently asked pre-sales questions

SEO (3)

A good SEO website will receive more traffic.

Support (1)

Information on customer & technical support related issues.

Troubleshooting (10)

Common troubleshooting steps

Most Popular Articles

Why do you keep closing my tickets or merging them?

We highly encourage customers to keep all support requests relating to the same query or problem in one single ticket.When multiple tickets are opened regarding the same query or problem, multiple...

Why do my emails bounce to your Support Department?

When you reply or send an email to our Support Department, without using your registered contact email address in our client area, you may receive the following bounced message: "This is an...

Why do I receive payment reminders if my invoice is paid?

Ongoing email and sms reminders may be sent to you due to one of the following reasons: The payment does not yet reflect on CyberTeQ’s bank statement. Only part payment may have been received....

What do I do if my account has been suspended due to non-payment?

Simply email our Billing Department at billing@cyberteq.biz and ask what the total outstanding balance is on your account. Please note interest of 5% per month is charged on overdue accounts....

What tools are available to optimize my website?

There are many free tools available to help you optimize your website: Pear Analytics (http://www.pearanalytics.com/) Pingdom Full Page Test (http://tools.pingdom.com/fpt/) WSO Web Page...